Support center

Help for setup, billing, account access and server issues

Use this page to get started quickly, check live status, find the account deletion guide, or contact support directly.

Check server status

See live server availability, load, latency, and current system health before switching locations.

Open server status

Account and billing help

Log in to your account, start a trial, manage access, or review the account deletion steps.

Open account access

Delete account and data

Follow the dedicated deletion guide if you need to remove your account and associated data.

Read deletion guide

VPN guides

Read simple explainers covering VPN basics, server choice, and protocol tradeoffs.

Browse guides

Frequently asked questions

How do I connect to UnblockMeVPN?

Log in to your account, download the app or config files, choose a server, and connect. The connection is established automatically once your credentials are verified.

Which server should I use?

Choose the server closest to your location for the best speed. If one location feels slow, check server status and switch to a lower-load server.

Why can I not connect?

Check that your internet connection works, confirm your account can log in, and try another server or protocol. If the problem persists, email support with your device, app version, and the server you selected.

How do I cancel or delete my account?

You can manage access from your account dashboard or follow the dedicated delete-account guide if you want your account data removed.

Does UnblockMeVPN log browsing activity?

No. UnblockMeVPN states that it does not keep browsing logs, VPN traffic logs, DNS history, or connection activity logs tied to your account.

Where can I learn more before subscribing?

The guides section covers VPN basics, protocol choices, and how to pick the best server location.

support@unblockmevpn.com

Describe the issue, the server you used, your device, and any error message. That usually shortens resolution time.